Frequently Asked Questions

No. ChatCart Pro uses the standard WhatsApp deep link (https://wa.me/) to open a WhatsApp chat with a pre-filled message. This works with any WhatsApp account — personal or Business — without any API keys, third-party services, or monthly fees. Your customer is redirected to WhatsApp (app or web), and they tap Send to transmit the order to you.

Only if you explicitly configure it to do so. By default, ChatCart Pro adds its button alongside the existing WooCommerce “Add to Cart” button — customers can still use the normal checkout.

If you want WhatsApp to be the only checkout option, enable the Hide Add to Cart checkbox in General Settings, which removes the standard button. This is entirely optional.

Yes — this is the Number Routing feature. Go to ChatCart Pro → Settings → Routing and map product categories to specific WhatsApp numbers. When a customer clicks the button on a product in that category, they are directed to the corresponding number. Products without a routing rule use the default number from General Settings.

Yes. On mobile devices, the WhatsApp redirect opens the WhatsApp app directly (if installed). On desktop, it opens WhatsApp Web. The ChatCart Pro checkout form is fully responsive and works on all screen sizes.

Yes. When the Show on Cart Page option is enabled, a WhatsApp button appears on the WooCommerce cart page. Customers can add multiple products to their cart normally and then click the WhatsApp button to send the entire cart as one order message — with an itemized product list, quantities, and the cart total.

From a single product page, the button sends that specific product (with the selected quantity and variation).

Yes — ChatCart Pro creates a WooCommerce order in the background before redirecting the customer to WhatsApp. All form data (name, phone, address, payment method, notes) is saved as order meta, so you have a complete record of every WhatsApp inquiry in your WooCommerce order list. The analytics table (wp_ccp_click_events) separately records only anonymous click events — no personal data is stored there.

Yes. ChatCart Pro explicitly declares HPOS compatibility. The plugin creates WooCommerce orders with “Processing” status in the background before redirecting the customer to WhatsApp — so your order history is fully preserved regardless of whether you use HPOS or the legacy order table. The analytics feature uses its own separate database table (wp_ccp_click_events).

Yes. For variable products, the selected variation attributes (e.g., Size: L, Color: Red) are included in the WhatsApp message so your team knows exactly what the customer wants. If a customer has not selected a variation before clicking the button, they are prompted to do so first.

Go to ChatCart Pro → Settings → General and find the Message Greeting and Message Footer fields. The greeting appears at the top of every WhatsApp message and the footer at the bottom. The product details, customer information, and totals in between are generated automatically. For deeper customization of the message's HTML structure, use a template override in your child theme (see the Advanced page). Changes to the message-building logic require modifying the plugin PHP files directly and will need to be reapplied after plugin updates.

ChatCart Pro includes a .pot translation template file at languages/chatcart-pro.pot. The easiest way to create a translation is with the free Loco Translate plugin from the WordPress repository. See the Translations section for a full guide.

Check these common causes:

1. Make sure the plugin is activated — check your Plugins screen.
2. Verify your WhatsApp number is saved in General Settings. The button won't render without a number configured.
3. Check that your active theme correctly calls the woocommerce_after_add_to_cart_button hook. Some custom themes skip this hook.
4. Try switching the button position in General Settings (e.g., change from “After Add to Cart” to “Before Add to Cart”) to see if that makes it appear.
5. Disable other plugins temporarily to check for a conflict.

If none of these resolve the issue, contact support@veloryntech.com.

WhatsApp does allow some landline number registrations through the WhatsApp Business app, but this is subject to WhatsApp's own eligibility and verification process. ChatCart Pro simply directs the customer to whatever number you configure — it has no control over whether WhatsApp accepts that number. We recommend using a verified mobile WhatsApp number for the best customer experience.

The floating button is positioned using CSS with position: fixed and a high z-index. In most cases it coexists with other floating elements without issues. If you notice overlap with another plugin's widget, you can adjust the CSS using a small snippet in your theme or use the ccp_floating_button_enabled filter to disable it on specific pages.

Modern browsers allow links to https://wa.me/ without blocking them, as it is a standard HTTPS URL (not a custom protocol). The link opens WhatsApp Web in a new tab on desktop. On mobile, if the WhatsApp app is installed, the OS will prompt the customer to open it. If they choose not to, they land on the WhatsApp Web page instead.

Plugin updates are delivered through your account at veloryn.com.br/chatcartpro. Download the latest ZIP and re-upload it via Plugins → Add New → Upload Plugin, or use the automatic update mechanism if you have a valid license key. Always back up your site before updating.

License terms depend on your purchase tier. Please check the license details on the product page at veloryn.com.br/chatcartpro. If you need a multi-site license, contact support@veloryntech.com.

Yes. The ChatCart Pro button appears on subscription product pages just like any other product. The WhatsApp message will include the subscription product name and price. Bear in mind that subscription management (renewals, cancellations) happens outside of WhatsApp — those are WooCommerce-native features. ChatCart Pro handles only the initial order communication.

ChatCart Pro creates a WooCommerce order containing the customer's submitted details before the WhatsApp redirect. This order is stored on your server like any standard WooCommerce order. The analytics feature stores only anonymous click events (no IP addresses, no names). Because customer data is processed and stored by your WooCommerce installation, you should disclose this in your store's Privacy Policy as required by GDPR, LGPD, and similar laws — just as you would for any other order placed on your store.

Email us at support@veloryntech.com. Please include your WordPress version, WooCommerce version, plugin version, a description of the issue, and any relevant screenshots or error messages. We aim to respond within 1–2 business days.

Absolutely. Feature requests are welcome and actively considered for future releases. Send your idea to support@veloryntech.com with the subject line “Feature Request”. The more context you provide (your use case, expected behavior), the better we can evaluate it.

The CEP auto-lookup uses the ViaCEP API, which is specific to Brazilian postal codes (CEP). If your store is not in Brazil, you can simply disable the Postcode field (or leave it as a plain text input without auto-lookup) in the Fields settings tab. The auto-fill only triggers when a valid 8-digit CEP is entered.